FAQ
Frequently Asked Questions
Find quick answers to common questions here. Search or browse for product and service solutions.
General Information
How to Choose the Right Bike Light
When choosing a bike light, consider your riding environment, runtime, and brightness. In some countries, lights must also meet local certification standards.
Urban (streetlights): Front 30–60 lux (≈100–200 lm), Rear 10–50 lm → Be seen
Suburban (dark paths): Front 70–150 lux (≈300–600 lm), Rear 10–50 lm → See obstacles
Off‑road (no light): Front ≥150 lux (≈700+ lm), Rear 10–50 lm → Wide coverage
Explore LITEMOVE “Search for Lights” to find the product that best suits your needs.
What is the difference between lumens (lm) and lux (lx)?
The calculation standard for lumens (lm) and lux (lx) is: lumens represent the total luminous flux emitted by a light source, while lux measures the illuminance on a unit area. The formula is 1 lux = 1 lumen / 1 m². In other words, lumens indicate how much light is produced, and lux shows how bright that light appears on a surface.
Factors that influence lux values include distance, beam angle, and reflection/absorption.
For bike lights, optical design plays a critical role in the final result — it determines how efficiently lumens are converted into usable lux, ensuring the beam is both bright and glare‑free for safe riding.
What is the difference between K‑mark and E‑mark?
K‑mark is Germany’s national certification for bicycle lights, while E‑mark is the European certification under UNECE regulations. For road use, different vehicle categories are subject to mandatory lighting regulations in each country.
Where can I find product manuals or comprehensive beam pattern comparisons?
Product manuals can be downloaded from each product page or the download section. To compare the beam performance of different models, please visit the ‘Illumination Comparison’ page for a quick evaluation of each product’s lighting effects.
How should I maintain my Litemove light?
“To maintain optimal heat dissipation, keep the lamp surface clean; to ensure light output quality, the lens should also be wiped regularly. If dry mud or grit adheres to the lamp body or lens, first moisten it with clean water, then gently wipe it off with a soft cloth to avoid scratching the surface.
What bracket options can I use with bike lights?
You can visit our Mounts & Brackets Compatibility Section
Where I can buy Litemove products?
“You can purchase Litemove products directly from our official website. We also have dealers in many countries with professional technicians for installation. Please contact your local distributor via the “distributor”
How can I become an authorized Litemove dealer?
You can reach a regional “distributor” or contact our sales office directly
How can I become an authorized Litemove dealer?
You can reach a regional “distributor” or contact our sales office directly
Question for e-Bike lights
What is the warranty duration and what are the terms for Litemove products?
Litemove products include a 12‑month warranty covering manufacturing defects under normal use. If purchased via our official website, any non‑human‑caused defects will be handled according to our [Warranty Policy. Please email photos/videos of the issue with your order number to ec@lite-move.com, and our team will arrange repair, replacement, or return.
If purchased from a dealer or other online platform, please follow the seller’s service process.
Is paid repair service offered for products beyond the warranty period or with user‑caused damage?
“If you need repair service, please feel free to contact the Litemove customer service team (ec@lite-move.com). We will assist you with evaluation and provide a quotation.
What type of cable is required when installing an e-bike light?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How do I turn the light on/off and switch modes?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How do I troubleshoot an error code on the e-bike display when switching to high beam?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How do I ensure the correct vertical orientation and mounting angle during installation?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
ATS-E | Does the ATS-E support adding a reflector?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
ATS-E | What are the suitable mounting locations for the ATS-E on an e-bike?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
E-Cap | Can I directly attach this series of lights to an existing SP Connect phone mount or bracket?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
E-Cap | Can this light be shared across multiple types of bicycles (e.g., road bikes, mountain bikes)?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
E-Cap | (AC/ACN Series) How do I control the high and low beams?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Question for rechargeable lights
What is the runtime for each lighting mode? Does temperature affect battery life?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
What are the specifications of the built-in battery? Does temperature affect battery lifespan?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How should I store the light to protect the battery when not in use for an extended period?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How should I charge the light?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can I disassemble and replace the battery or parts myself if they age or get damaged?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can a battery-powered light be modified to connect to an e-bike system for power?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can the light's battery be used as a power bank to charge other devices?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How should I dispose of an end-of-life battery light?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can battery-powered lights be brought on an airplane?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
ATS-B | Why doesn't the ATS-B03 have a flashing mode?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
ATS-B | Does it support charging while in use? Can I ride with it connected to a power bank?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
ATS-B | How does the auto-dimming work? Can it be disabled for manual operation?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
ATS-B | Will the light overheat if left on for a long time?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
ATS-B | Which mounting systems does the ATS-B support? Are tools required for installation?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Mounts & Brackets
How do I choose the most suitable mount or bracket for my bike light?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
What are the installation guidelines and torque specifications for mounting on different bike components?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How should I maintain my Litemove light mount?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
MIR01 | Which bicycles is the MIR01 compatible with?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
MIR01 | What tools are required? Where can it be mounted?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
FK2A | Why did my FK2A mount break during use?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Products & Stock
How do I choose the most suitable mount or bracket for my bike light?
Does Litemove offer customized services?
Can I purchase replacement mounts or parts separately?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Ordering
How do I place an order?
Does Litemove offer customized services?
Do I need to register an account to make a purchase?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can I check out as a guest without logging in?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How do I confirm that my order was successful?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How can I check my order history?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can I modify my order after it has been placed?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can I cancel my order after it has been placed?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Payment & Invoices
What payment methods are accepted?
Does Litemove offer customized services?
Does Litemove offer installment payment plans?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Why did my payment fail?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Do I need to notify Litemove after completing the payment?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Will I receive an invoice?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can I include my company's Tax ID (VAT number) on the invoice?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Shipping & Delivery
When will my order be shipped?
Does Litemove offer customized services?
When will pre-order items be shipped?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can orders be combined or shipped separately?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can I change my shipping address?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How is shipping calculated? Is there a free shipping threshold?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
What shipping methods are available?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can I specify a delivery time?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Does Litemove offer international shipping?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How can I track my order's shipping status?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Warranty & Repairs
What are the warranty period and terms for Litemove products?
Does Litemove offer customized services?
What should I do if I receive a defective product?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Does Litemove offer paid repair services for products out of warranty or damaged by the user?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Returns & Exchanges
Does Litemove accept returns?
Does Litemove offer customized services?
How do I initiate a return?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Do I need to pay for return shipping?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Under what circumstances are items non-returnable?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Where will my refund be issued to?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Can I exchange an item?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
What is the exchange process?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How long does an exchange take?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
After Service
What is the warranty duration and what are the terms for Litemove products?
Litemove products include a 12‑month warranty covering manufacturing defects under normal use. If purchased via our official website, any non‑human‑caused defects will be handled according to our [Warranty Policy. Please email photos/videos of the issue with your order number to ec@lite-move.com, and our team will arrange repair, replacement, or return.
If purchased from a dealer or other online platform, please follow the seller’s service process.
Is paid repair service offered for products beyond the warranty period or with user‑caused damage?
“If you need repair service, please feel free to contact the Litemove customer service team (ec@lite-move.com). We will assist you with evaluation and provide a quotation.
What type of cable is required when installing an e-bike light?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How do I turn the light on/off and switch modes?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How do I troubleshoot an error code on the e-bike display when switching to high beam?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
How do I ensure the correct vertical orientation and mounting angle during installation?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
ATS-E | Does the ATS-E support adding a reflector?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
ATS-E | What are the suitable mounting locations for the ATS-E on an e-bike?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
E-Cap | Can I directly attach this series of lights to an existing SP Connect phone mount or bracket?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
E-Cap | Can this light be shared across multiple types of bicycles (e.g., road bikes, mountain bikes)?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
E-Cap | (AC/ACN Series) How do I control the high and low beams?
Yes, once your order ships, you will receive a tracking number via email. You can use it to monitor your package’s delivery status on our website or the carrier’s platform.
Customer Support
How can I contact the Litemove Customer Service Center?
Does Litemove offer customized services?
Promotions
How do I use a coupon?
Does Litemove offer customized services?
Why is my coupon not working?
Does Litemove offer customized services?
Can I use multiple coupons at the same time?
Does Litemove offer customized services?
Can I return promotional or sale items?
Does Litemove offer customized services?
B2B & Dealership
How do I apply to become an authorized Litemove dealer?
Does Litemove offer customized services?
Does Litemove offer bulk purchasing or B2B partnerships?
Does Litemove offer customized services?
Sponsorship
Does Litemove offer sponsorship programs for athletes or teams?
Does Litemove offer customized services?
Sustainability
Is there a public ESG report or environmental sustainability policy?
Does Litemove offer customized services?