Return & Refund Policy

Last updated: July 2026

Please note: This Return & Refund Policy applies exclusively to products purchased directly from the official Litemove website.
 

1. Scope

This policy applies only to returns of non-defective products (for example, ordering the wrong model or changing your mind after purchase).

If you believe the product you received is defective or damaged due to a manufacturing issue, please do not follow this return procedure. Instead, please refer to our Warranty Policy for instructions on submitting a warranty request.

 

2. Return Period and Eligibility

  • We do not offer direct product exchanges. To obtain the correct item as quickly as possible, please submit a return request for the unwanted item according to the procedure below. Once your refund has been processed, you may place a new order separately.
  • We offer a 14-day return window from the date the product is delivered, as confirmed by the carrier’s delivery record.
  • Returned products must be in their original condition, unused, uninstalled, and include all original packaging, accessories, manuals, and components. You may open the packaging to inspect the product; however, products that have been used or mounted on a bicycle are not eligible for return.
  • Proof of purchase, such as an order receipt or order confirmation, is required for all return requests.
  • Customized products, clearance/sale items, opened batteries, and opened spare parts are not eligible for return.

 

3. Return Authorization Process

  • Please do not send any product back without prior authorization. Unauthorized returns will be refused.
  • To request a return, please email ec@lite-move.com with your order number and reason for return.
  • Once your request is approved, we will provide return authorization and return shipping instructions, including the return address, via email within seven (7) business days.

 

4. Return Shipping Costs and Responsibilities

  • Due to the high cost of international logistics, all return shipping costs for non-defective products must be prepaid and fully covered by the customer.
  • Any import duties, taxes, customs clearance fees, or related charges incurred when the returned product enters Taiwan will also be the responsibility of the customer and may be deducted from the final refund amount.
  • We strongly recommend using a trackable shipping service. Litemove is not responsible for any loss or damage that occurs during return transit.

 

5. Refund Calculation and Processing

Refund Calculation

To reflect the actual costs associated with international transactions, the refundable amount will be calculated as:

Original Product Purchase Price − Actual Outbound International Shipping Cost

Even if your order qualified for free shipping or a discounted shipping promotion, the actual shipping cost paid by Litemove to the carrier will still be deducted from the refund.

Refused Shipments

If a customer refuses delivery, fails to pay applicable import duties, taxes, or VAT, or otherwise causes the shipment to be returned, such action does not constitute an approved return and no refund will be issued.

Refund Processing

After we receive and inspect the returned product, we will notify you by email of the refund decision within seven (7) business days.

If approved, the refund will be issued to the same PayPal account used for the original purchase. Please note that PayPal and your financial institution may require additional processing time before the funds appear in your account.

 

6. Fair Use and Abuse Prevention

This return policy is intended to protect the legitimate interests of customers. To maintain operational efficiency and prevent abuse, Litemove reserves the right to monitor return activity.

If we identify unusually frequent returns, suspected abuse of the return policy (including repeated purchases and returns of identical or different products within a short period), or returned products that do not comply with our return conditions, Litemove reserves the right to:

  1. Reject the return request and return the product to the customer at the customer’s expense.
  2. Refuse future orders from the customer.

For returns requested for non-defective reasons, if a customer has already completed two (2) non-defective returns within the preceding twelve (12) months, Litemove reserves the right to decline any subsequent return requests.