Shipping Policy

Last updated: June 2026

1. Order Processing and Shipping Couriers

  • All orders are shipped from Taiwan. We offer worldwide shipping; however, due to local customs regulations and import restrictions, shipping may not be available to certain countries or regions.
  • Orders within Taiwan are fulfilled and shipped from our Taiwan warehouse.
  • We partner with internationally recognized logistics providers, including UPS and FedEx, to ensure reliable and efficient delivery.
  • Standard order processing time is 1–3 business days after payment has been successfully completed. Weekends and Taiwan public holidays are excluded.
  • During peak seasons, promotional campaigns, or public holidays, processing and shipping times may be extended to 5–7 business days.

 

2. Shipping Charges

  • Shipping costs are automatically calculated at checkout based on the dimensions, weight, and destination of the products ordered.
  • Remote Area Surcharge: If the delivery address is classified as a remote or extended service area by the carrier, an additional shipping surcharge may apply. In such cases, our customer service team will contact you before shipment. If an agreement regarding the additional shipping cost cannot be reached, Litemove reserves the right to cancel the order and issue a full refund.

 

3. Customs Duties, VAT, and Import Fees

  • For all international orders, the person designated as the recipient of the shipment shall be considered the importer of record and is responsible for complying with all local import regulations and customs requirements.
  • The order total displayed at checkout, including product prices and shipping charges, does not include any import duties, customs fees, value-added tax (VAT), goods and services tax (GST), brokerage fees, or other charges imposed by the destination country.
  • When the shipment arrives in the destination country, customs authorities may assess applicable duties, taxes, and fees in accordance with local regulations. These charges are the sole responsibility of the recipient.
  • The recipient may be required to provide documentation requested by customs authorities and must pay all applicable duties, taxes, and fees before the shipment can be released for delivery.

 

4. Refused Shipments and Unpaid Import Charges

  • If a shipment is refused due to the recipient’s failure or refusal to pay import duties, VAT, customs charges, brokerage fees, or other required import-related costs, no refund will be issued.
  • If the shipment is returned to Taiwan as a result of refusal or non-payment, Litemove reserves the right to deduct the following costs from any eligible refund:
    1. Original outbound shipping charges
    2. International return shipping charges
    3. Taiwan import duties, taxes, and customs clearance fees incurred upon return
    4. Any additional carrier handling, storage, or administrative fees
  • If the total costs associated with the returned shipment exceed the value of the products, resulting in the package being abandoned, confiscated, or destroyed by customs authorities or the carrier, no refund will be provided.

 

5. Order Changes, Consolidation, and Split Shipments
Address Changes

Once an order status is marked as “Shipped”, the order has entered the carrier’s logistics network and the delivery address can no longer be changed.

Order Consolidation

If multiple orders are being shipped to the same address and have not yet been shipped, please contact our customer service team at ec@lite-move.com to determine whether the orders can be consolidated. Orders that have already been shipped cannot be consolidated.

Split Shipments

Each order may only be shipped to a single delivery address. If products need to be delivered to multiple addresses, separate orders must be placed for each destination.

 

6. Delivery Times, Tracking, and Lost Shipment Reporting

Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You may use this tracking number on the carrier’s official website to monitor the latest delivery status.

Lost or Undelivered Shipments

If the tracking information indicates that the shipment has been delivered but you have not received it, or if the package has not arrived within a reasonable delivery timeframe, you must contact Litemove within fourteen (14) days of receiving the shipping confirmation email. Failure to report delivery issues within this period may limit our ability to initiate a carrier investigation or submit a claim for lost shipments.