Privacy Policy

 

Last updated: June 2026

This policy is issued by Litemove Technology Co., Ltd (hereinafter referred to as “we” or “the Company”) as the Data Controller. We value your privacy and are committed to protecting the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or use lite-move.com (including browsing website content, interacting with us, or purchasing products through online stores).

By visiting or using this website, you agree to the practices described in this Privacy Policy.

 

1. Scope of Application of This Policy

This Privacy Policy applies to personal information collected through this website. This policy may not necessarily apply to information collected offline by our company. For details, please refer to Article 11 “Collection, Use, and Disclosure of Offline Information.” Our company is not responsible for any third-party websites linked to or from lite-move.com, regarding their content or privacy practices.

 

2. The information we collect

To provide a highly efficient, secure, and personalized service experience, our company may collect the following types of information based on how you interact with this website and services:

2.1 Information you proactively provide

• Name, email address, phone number
• billing address and delivery address
• Account information (if you choose to register an account)
• Order details, purchase records, return and exchange records
• The content of your communication with us, such as customer service consultations

2.2 Automatically Collected Information

When you visit this website, we may automatically collect the following information:

• IP address
• Browser type and device information
• Internet Service Provider (ISP)
• Visit date and time
• Browsing pages and interacting with the website

 

3. Cookies and similar technologies

Cookies are small text files stored by your browser on your device. Most browsers accept cookies by default, but you can also disable cookies in your browser settings. Please note that disabling cookies may affect the normal use of certain website functions.

We use cookies and similar technologies to:

• Supports basic functions of websites and shopping carts
• Improved navigation experience and overall user experience
• Memory preferences and conversation messages
• Analyze website usage

If you are from the EU region, you will see a cookie banner on your first visit to the website, where you can choose to accept or reject non-essential cookies.

 

4. Legal basis for processing your personal information

According to the General Data Protection Regulation (GDPR), the legal basis for our processing of your personal data is as follows:

• Fulfilling contracts: To process your orders, arrange logistics and delivery, and provide related after-sales and warranty services.
• Legitimate interests: To maintain website security, prevent fraud, improve user experience, and understand our website’s traffic performance.
• Your consent: For marketing purposes (such as sending newsletters) or using non-essential analytical cookies. You may withdraw your consent at any time.
• Legal obligations: To comply with tax, accounting, and related legal requirements.

 

5. How we use your personal information

5.1 Internal Use and E-commerce

Our company uses personal information to operate this website, process orders and payments, arrange logistics and delivery, and provide customer support. Our online store is built on the WooCommerce platform, which assists us in managing the operation of our e-commerce system.

5.2 Communication Purposes

Our company may use your contact information to confirm orders, respond to inquiries, or send service-related notices. If you subscribe to our marketing messages, you can opt out at any time via the link in the email.

5.3 Website Analysis

We may use Google Analytics to help us understand how visitors are using the website. Google Analytics collects data from your interactions with your website. You can opt out of Google Analytics tracking through Google’s add-ons.

 

6. Third-party payment processing

When you make purchases through our online store, your payment transaction will be securely processed by third-party payment service providers such as PayPal or Green World. Litemove does not collect or store your full credit card number or sensitive payment verification information. Please refer to PayPal or Greenworld’s privacy policies to learn how they handle your data. PayPal Privacy Policy, please refer  to https://www.paypal.com/myaccount/privacy/privacyhub
Green World Technology Privacy Policy, see https://support.ecpay.com.tw/category/ecpay_terms/

 

7. Disclosure of Personal Information

Our company will not sell, rent, or trade your personal information. The Company only discloses the following situations:

• Service providers: Share with third parties assisting our operations (such as logistics providers, Green World, WooCommerce, PayPal, Google Analytics).
• Legal requirements: In response to legal or judicial procedures, or to protect the legitimate rights and interests of the company.
• Business Transfer: In the event of a merger or acquisition, personal information may be transferred as an asset.

 

8. Data security and retention period

Our company adopts reasonable technical and management measures to protect personal information, including using SSL encryption during transactions. Transaction records and personal data are retained only for the period necessary to achieve processing purposes (such as completing orders or providing warranty) or fulfilling legal, tax, and accounting obligations.

 

9. Your Rights and Choices (in accordance with GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights:

• Access Rights: Request a copy of your personal data held by us.
• Correction Rights: Require us to correct inaccurate information.
• Right to delete (right to be forgotten): Requests to delete your data under specific circumstances.
• Restricted processing rights: Request us to suspend processing your data.
• Data Portability: Request us to transfer your data in a structured format to you or another controller.
• Right to object: Object to our processing of your data based on legitimate interests or direct marketing.
• Right to Grievance: Submit a complaint to the data protection authority in your country/region.

You can submit your request using the customer service contact information provided below. info@lite-move.com

 

10. Children’s privacy

Our company places great importance on protecting children’s privacy; this website is not intended for children under 16 years old. Users under the legal age of consent are not allowed to use this website or make purchases. If our company discovers that we have collected children’s personal data, it will be deleted immediately.

 

11. Handling of offline information

Information collected offline by our company via phone or email will be handled in accordance with principles consistent with this policy.

 

12. International data transfer

Since Litemove is headquartered in Taiwan, your personal information may be transferred outside the European Economic Area (EEA). We rely on standard contractual clauses (SCCs) approved by the European Commission or other legitimate transmission mechanisms to ensure your data receives protection equivalent to GDPR.

 

13. Updates to this policy

Our company may update this Privacy Policy from time to time. The updated version will be published on this website and will indicate the latest update time.

 

14. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

info@lite-move.com

 

Shipping Policy

 

1. Order Processing and Shipping Couriers

• All orders are shipped from Taiwan. We offer worldwide shipping; however, due to local customs regulations and import restrictions, shipping may not be available to certain countries or regions.
• Orders within Taiwan are fulfilled and shipped from our Taiwan warehouse.
• We partner with internationally recognized logistics providers, including UPS and FedEx, to ensure reliable and efficient delivery.
• Standard order processing time is 1–3 business days after payment has been successfully completed. Weekends and Taiwan public holidays are excluded.
• During peak seasons, promotional campaigns, or public holidays, processing and shipping times may be extended to 5–7 business days.

 

2. Shipping Charges

• Shipping costs are automatically calculated at checkout based on the dimensions, weight, and destination of the products ordered.
• Remote Area Surcharge: If the delivery address is classified as a remote or extended service area by the carrier, an additional shipping surcharge may apply. In such cases, our customer service team will contact you before shipment. If an agreement regarding the additional shipping cost cannot be reached, Litemove reserves the right to cancel the order and issue a full refund.

 

3. Customs Duties, VAT, and Import Fees

• For all international orders, the person designated as the recipient of the shipment shall be considered the importer of record and is responsible for complying with all local import regulations and customs requirements.
• The order total displayed at checkout, including product prices and shipping charges, does not include any import duties, customs fees, value-added tax (VAT), goods and services tax (GST), brokerage fees, or other charges imposed by the destination country.
• When the shipment arrives in the destination country, customs authorities may assess applicable duties, taxes, and fees in accordance with local regulations. These charges are the sole responsibility of the recipient.
• The recipient may be required to provide documentation requested by customs authorities and must pay all applicable duties, taxes, and fees before the shipment can be released for delivery.

 

4. Refused Shipments and Unpaid Import Charges

• If a shipment is refused due to the recipient’s failure or refusal to pay import duties, VAT, customs charges, brokerage fees, or other required import-related costs, no refund will be issued.
• If the shipment is returned to Taiwan as a result of refusal or non-payment, Litemove reserves the right to deduct the following costs from any eligible refund:
  1. Original outbound shipping charges
  2. International return shipping charges
  3. Taiwan import duties, taxes, and customs clearance fees incurred upon return
  4. Any additional carrier handling, storage, or administrative fees
• If the total costs associated with the returned shipment exceed the value of the products, resulting in the package being abandoned, confiscated, or destroyed by customs authorities or the carrier, no refund will be provided.

 

5. Order Changes, Consolidation, and Split Shipments
Address Changes

Once an order status is marked as “Shipped”, the order has entered the carrier’s logistics network and the delivery address can no longer be changed.

Order Consolidation

If multiple orders are being shipped to the same address and have not yet been shipped, please contact our customer service team at info@lite-move.com to determine whether the orders can be consolidated. Orders that have already been shipped cannot be consolidated.

Split Shipments

Each order may only be shipped to a single delivery address. If products need to be delivered to multiple addresses, separate orders must be placed for each destination.

 

6. Delivery Times, Tracking, and Lost Shipment Reporting

Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You may use this tracking number on the carrier’s official website to monitor the latest delivery status.

Lost or Undelivered Shipments

If the tracking information indicates that the shipment has been delivered but you have not received it, or if the package has not arrived within a reasonable delivery timeframe, you must contact Litemove within fourteen (14) days of receiving the shipping confirmation email. Failure to report delivery issues within this period may limit our ability to initiate a carrier investigation or submit a claim for lost shipments.

 

Return & Refund Policy

 

1. Scope

This policy applies only to returns of non-defective products (for example, ordering the wrong model or changing your mind after purchase).

If you believe the product you received is defective or damaged due to a manufacturing issue, please do not follow this return procedure. Instead, please refer to our Warranty Policy for instructions on submitting an RMA request.

 

2. Return Period and Eligibility

• We do not offer direct product exchanges. To obtain the correct item as quickly as possible, please submit a return request for the unwanted item according to the procedure below. Once your refund has been processed, you may place a new order separately.
• We offer a 14-day return window from the date the product is delivered, as confirmed by the carrier’s delivery record.
• Returned products must be in their original condition, unused, uninstalled, and include all original packaging, accessories, manuals, and components. You may open the packaging to inspect the product; however, products that have been used or mounted on a bicycle are not eligible for return.
• Proof of purchase, such as an order receipt or order confirmation, is required for all return requests.
• Customized products, clearance/sale items, opened batteries, and opened spare parts are not eligible for return.

 

3. Return Authorization Process

• Please do not send any product back without prior authorization. Unauthorized returns will be refused.
• To request a return, please email ec@lite-move.com with your order number and reason for return.
• Once your request is approved, we will provide return authorization and return shipping instructions, including the return address, via email within seven (7) business days.

 

4. Return Shipping Costs and Responsibilities

• Due to the high cost of international logistics, all return shipping costs for non-defective products must be prepaid and fully covered by the customer.
• Any import duties, taxes, customs clearance fees, or related charges incurred when the returned product enters Taiwan will also be the responsibility of the customer and may be deducted from the final refund amount.
• We strongly recommend using a trackable shipping service. Litemove is not responsible for any loss or damage that occurs during return transit.

 

5. Refund Calculation and Processing

Refund Calculation

To reflect the actual costs associated with international transactions, the refundable amount will be calculated as:

Original Product Purchase Price − Actual Outbound International Shipping Cost

Even if your order qualified for free shipping or a discounted shipping promotion, the actual shipping cost paid by Litemove to the carrier will still be deducted from the refund.

Refused Shipments

If a customer refuses delivery, fails to pay applicable import duties, taxes, or VAT, or otherwise causes the shipment to be returned, such action does not constitute an approved return and no refund will be issued.

Refund Processing

After we receive and inspect the returned product, we will notify you by email of the refund decision within seven (7) business days.

If approved, the refund will be issued to the same PayPal account used for the original purchase. Please note that PayPal and your financial institution may require additional processing time before the funds appear in your account.

 

6. Fair Use and Abuse Prevention

This return policy is intended to protect the legitimate interests of customers. To maintain operational efficiency and prevent abuse, Litemove reserves the right to monitor return activity.

If we identify unusually frequent returns, suspected abuse of the return policy (including repeated purchases and returns of identical or different products within a short period), or returned products that do not comply with our return conditions, Litemove reserves the right to:

1. Reject the return request and return the product to the customer at the customer’s expense.
2. Refuse future orders from the customer.

For returns requested for non-defective reasons, if a customer has already completed two (2) non-defective returns within the preceding twelve (12) months, Litemove reserves the right to decline any subsequent return requests.

 

Terms of Service

 

1. General

Welcome to the Litemove Official Website (“Website” or “Service”), operated by Litemove Technology Co., Ltd. (“Litemove,” “we,” “us,” or “our”).

By accessing, browsing, or purchasing products through this Website, you agree to be bound by these Terms of Service (“Terms”), as well as our other policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Warranty Policy.

If you do not agree to these Terms, you must not use this Website.

 

2. Eligibility and Account Responsibilities

• You represent that you are of legal age in your jurisdiction.
• You are responsible for providing accurate and complete account and order information.
• You are responsible for maintaining the confidentiality of your account credentials.
• Orders may only be placed by individuals with legal capacity or authorized business representatives.
• You must notify Litemove of any changes to order or contact information before fulfillment.

 

3. Products and Services

We strive to ensure accuracy of all product information; however, we do not guarantee that descriptions, specifications, colors, or other content are error-free.

Litemove reserves the right to modify or discontinue products at any time without notice.

 

4. Orders and Pricing

Order Acceptance

Orders constitute an offer to purchase. Litemove reserves the right to refuse or cancel orders at any time, including but not limited to suspected fraud, pricing errors, stock limitations, or policy abuse.

Pricing

Prices may change without notice. All prices exclude import duties, VAT, and local taxes unless otherwise stated.

Personal Use

Products are for personal use only and may not be resold without prior authorization.

 

5. Shipping and Delivery

Delivery times are estimates only. Risk of loss transfers to the customer once the shipment is handed to the shipping carrier.

 

6. Export Compliance and Sanctions

Customers must comply with all applicable export control, customs, and sanctions laws.

By placing an order, you confirm that:

• You are not located in or subject to any sanctioned or embargoed country or territory;
• You are not listed on any restricted or denied party list;
• Products will not be used, exported, or transferred in violation of applicable laws.

Litemove reserves the right to refuse or cancel any order that may violate applicable export regulations or sanctions.

 

7. Force Majeure

Litemove shall not be liable for delays or failure to perform due to events beyond reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, pandemics, government actions, customs delays, or carrier disruptions.

Performance obligations shall be suspended for the duration of such events.

 

8. Intellectual Property

All content on this Website is owned or licensed by Litemove Technology Co., Ltd. Unauthorized use is strictly prohibited.

 

9. Third-Party Links and Tools

We are not responsible for third-party websites or services linked from our Website.

 

10. User Feedback

Any feedback submitted may be used by Litemove without restriction or compensation.

 

11. Prohibited Uses

You may not use the Website for unlawful purposes, fraud, infringement, malware distribution, or disruption of services.

 

12. Disclaimer of Warranties

The Website and products are provided “as is” without warranties of any kind, to the maximum extent permitted by law.

 

13. Limitation of Liability

Litemove shall not be liable for indirect, incidental, or consequential damages arising from use of the Website or products.

 

14. Indemnification

You agree to indemnify and hold Litemove harmless from claims arising from your violation of these Terms.

 

15. Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force.

 

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of China (Taiwan).

 

17. Changes to Terms

We may update these Terms at any time. Continued use of the Website constitutes acceptance of changes.

 

18. Contact Information

For questions regarding these Terms, contact:
info@lite-move.com